Learn what web hosting providers mean when they say "phone support".
Although this isn't the most importantfactor to identify a dependable cloud website hosting provider from a bad one and a reseller from an actual supplier, being able to call and talk with a live person is an indicator that you are not using the services of a one-person service provider and that you will be able to get in touch with someone when you need assistance. The phone support for hosting services may vary from basic to professional, therefore the problems which can be resolved through a call differ based on the specific provider. Usually, these matters are more basic and feature billing or 1st level tech issues as more difficult tasks usually need a support ticket where both you and the administrators can follow what's going on with a specific situation. Nevertheless, the option to call your supplier can save you a lot of time and efforts for the numerous small issues which may eventually appear when you manage your web hosting account.
Phone Support in Cloud Website Hosting
We know that being able to communicate with a live consultant is rather important, that's why we have three support lines all around the world (Australia, USA and UK) and you're able to get in touch with us over the phone for 14 hours a day. If you consider getting one of our cloud website hosting
, for instance, you are able to call us and find out more about our services before you order so as to be sure that we do cover all the system requirements for your websites. After your order, you'll be able to get in touch with us about all of the sales or billing troubles you may experience, or get any type of general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will help you monitor the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server
packages that we provide include live phone support for 14 hours a day. In case you're not sure which package is appropriate for your websites, you'd like to find out more about a plan's specifications or you're looking for any other info on our services, you have the option to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our support agents will help you. In case you currently have an account, you can get in touch with us about general and sales issues, although we're usually able to help with many tech issues as well. For entirely technical issues you will have to use our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option if your issue needs extra time to be resolved or it needs to be escalated to our system administrators.